Shipping Policy
Shipping & Delivery Policy
We aim to deliver your items safely and quickly. Here’s what you can expect:
1. Processing Time
Orders are packed and dispatched within 1–3 business days (Mon–Fri). You’ll receive a confirmation email once shipped.
2. Shipping Methods & Times
| Location | Estimated Delivery | Courier |
|---|---|---|
| UK | 2–5 working days | Royal Mail or local courier |
| Europe | 5–10 working days | Royal Mail / Intl Courier |
| Worldwide | 7–15 working days | DHL / Local partner |
3. Shipping Charges
Shipping is calculated at checkout based on weight and destination. Orders over a certain amount may qualify for free UK delivery.
4. Delays
While we ship on time, delivery may be affected by local customs, strikes, or holidays.
5. Lost/Damaged Parcels
If your item hasn’t arrived within 15 business days (UK) or 30 business days (international), contact us at info@healingbystars.com
6. Order Tracking
Where available, we’ll provide tracking info via email